Shipping policy

Where we ship

We ship across Australia.

What it costs

Free standard shipping on orders over $75. Under $75, standard shipping is $8.50. Express is $15.00. Both are shown at checkout before you pay.

How long it takes

Orders are dispatched as quickly as possible. Once dispatched, standard delivery takes 3 to 5 business days and express takes 1 to 2 business days. Remote and regional addresses can take longer.

Business days are Monday to Friday, excluding public holidays. The delivery estimate shown on a product page is an estimate, not a guarantee.

Tracking

You will get a confirmation email when you order and a tracking link as soon as your parcel ships. If the tracking has not moved in five business days, email us at admin@jpggroup.com.au and we will chase it.

Wrong address

We can only change an address before the parcel is dispatched. Email us straight away with your order number. Once it has shipped, the correction has to happen with the carrier.

Lost or damaged in transit

Tell us within 30 days of the dispatch date and we will replace it or refund it.